We strongly suggest that you read and understand our standard Terms and Conditions (T&C). Please contact Butterfly Holidays FZE ([email protected]) if you have any questions related to these terms.

Butterfly Holidays FZE (hereafter referred to as “Merchant”) maintains the web site (hereafter referred to as “the Site”).

By using the Site, you agree to accept all terms and conditions written in here. You must not use this web site if you disagree with any of our Terms and Conditions.

These T&C constitute the entire agreement between Merchant and you in relation to your use of the Site and supersede all prior agreements and understandings.

These T&C will be governed by and interpreted in accordance with the laws of the U.A.E. and you must submit to the jurisdiction of the U. A. E. for the resolution of any dispute.

Commercial Terms


The products sold on the site do not include any transportation cost, such as air tickets, and related insurance which must be taken care of by the customer prior to the arrival.


​All prices include a 5 % VAT standard rate as per the ‘UAE Executive Regulations of the Federal Decree-Law on Value Added Tax (VAT)’ which introduced the VAT across the UAE as of January 1, 2018.


Payments must be done in full at the time of the booking of the sessions.

Visa and Master Card only and in United Arab Emirates Dirham (AED) will be accepted for payment.

Cardholder must retain a copy of the transaction records and Merchant policies and rules.

Order confirmation: once an order is successfully completed, a confirmation notice will be sent to the customer via email within 24 hours of receipt of the order.

Payment confirmation: once a payment is successfully completed, a confirmation notice will be sent to the customer via email within 24 hours of receipt of the payment.

​Cancellation of or changes to bookings

​Before any payment is made, the order quantities in the cart can be updated as needed with no restriction.
After the payment of a booking has been successfully made, the cancellation rules are as follows:
. more than 65 days prior to the start of the session, full refund
. between 65 and 35 days prior to the start of the session, 50 % refund
. less than 35 days prior to the start of the session or no show at arrival, no refund

In the exceptional case a session is cancelled directly by Merchant (for instance any major cause preventing the use of any accommodation or resource to run the session), the customers who have already booked that session will be immediately notified and the payment of the session will be fully refunded.

Refunds will be done only through the Original Mode of Payment.


Merchant shall not be held responsible neither for any incident prior to the arrival to or after departure from the sessions booked nor during the entire period of the sessions, if any incident resulting from the non respect by the customer of the rules of the U. A. E. or the ones inside their accommodation, hotel or resort, happens.

Also, the customers who come to our sessions are expected to be covered by personal insurance for injuries, medical treatments and any damage caused to a third party.

Use of the Site


Any user who is minor or under the age of 18 can register to the Site if accompanied by parents or guardian but shall not create any payment transaction.

Intellectual Property Rights

Other than the content you own, under these T&C, Merchant and/or its licensors own all the intellectual property rights and materials contained in the Site.
You are granted limited license only for purposes of viewing the material contained in the Site.


You are specifically restricted from all of the following:

  • Merchant will not trade with or provide any services to OFAC and sanctioned countries;
  • publishing any material of the Site in any other media;
  • selling, sub-licensing and/or otherwise commercializing any material of the Site;
  • using the Site to engage in any advertising or marketing;
  • publicly performing and/or showing any material of the Site;
  • using the Site in any way that is or may be damaging to it;
  • using the Site in any way that impacts user who access it;
  • using the Site contrary to applicable laws and regulations, or in any way which may cause harm to it or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to the Site;

Merchant may restrict user access to any area of the Site, at any time, in absolute discretion. Any user ID and password you may have for the Site are confidential.

The user is also responsible for maintaining the confidentiality of his/her account.

No warranties

The Site is provided “as is,” with all faults, and Merchant expresses no representations or warranties of any kind related to the Site or the materials contained in it.

Limitation of liability

In no event shall Merchant, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected to the use of the Site. Merchant, including its officers, directors and employees, shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to the use of the Site.


You hereby indemnify to the fullest extent Merchant from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.


If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

The Site Terms and Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, you are encouraged to frequently visit this section to be updated about the changes on the website. Modifications will be effective on the day they are posted.


Merchant is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.


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